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Discover Must-Have Features, Benefits & Trends for Hotel Property Management Software Systems In today’s competitive standards of hospitality service, hotel property management software (PMS) has become a crucial investment. When integrated effectively, hotel PMS platforms can improve the efficiency, guest experience, and level of automation across various aspects of a hotel’s operations. Hotel property management […]

The hotel guest journey can be likened to an extended road trip. Beyond the basics of finding a room, booking a room, and staying for one or two nights, the entire hotel guest journey covers multiple guest touchpoints that occur during and after their stay. Hotel guest journey touchpoints consist of any interaction or point […]

The Benefits of Mobile Room Key Integration Into Guest Rooms Mobile room keys have become a staple technology across many types of hotels. Global hotel chains like Marriott, IHG, and AccorHotels, as well as luxury resorts like The Ritz-Carlton, Four Seasons, and Mandarin Oriental, have all adopted mobile room keys for guests. Using cell phones […]

  Hotel guest room technology has advanced dramatically in recent years, revolutionizing the hospitality sector and transforming what it means to offer remarkable stays. Today, hotels now have access to an array of automated, AI-driven, and mobile technologies that can improve guest experiences while streamlining their operations. From smart thermostats that optimize temperature control to […]

  Millennial travel has rapidly evolved in recent years, with this generation seeking unique and authentic experiences that differ from the traditional tourism industry. There are several compelling trends that are a driving force behind millennial travel, prompting hospitality providers to rethink how they approach and accommodate this massive demographic. Especially notable compared to older […]

Every service industry professional wants both their day and workplace to run smoothly. However, that isn’t always a guarantee. When a guest isn’t satisfied with your services, you need to recuperate with a good service recovery strategy. These strategies provide a solution to your unhappy customer, reduce customer complaints, and promote customer loyalty and satisfaction. […]

Hospitality professionals are a special breed. Sociability, amiability, and a perpetual drive to deliver guests a great experience are second nature to them. They are the face of a hospitality business and often remain in constant contact with customers. These professionals are the go-to people when guests’ needs must be fulfilled or when things go […]